Used boxes are great for the environment and your wallet, but getting them can be a hassle. We minimize work, uncertainty, and delays to help you get your boxes and get on with your day.
Learn about condition and sizing of used boxes.
You can schedule a pickup appointment as little as 1 hour in advance. However, keep in mind that we will need to contact the seller to confirm box availability and appointment time. While we contact sellers by email, phone, and fax (if available), the less advance notice you provide the less likely it is that the seller will reply to our request before your selected pickup time. Allowing a few days for your pickup will reduce stress and uncertainty and increase the chance of a successful transaction. Some sellers require additional Lead Time and will indicate this in their listing.
If you require boxes very quickly please order from Auto-Confirm sellers (marked with AC). They do not require a confirmation step and you will receive their location immediately after ordering.
If there are no Auto-Confirm sellers in your area you will need to place a regular order and commit to two appointment times. We recommend choosing the widest possible time range for your 1st Choice and the furthest acceptable time for your 2nd Choice. This will maximize your chances of getting the boxes quickly, but will allow the seller maximum time to reply if necessary.
Please make sure that you are able to commit to both choices or are willing to pay the cancellation fee. Leave yourself sufficient time to get boxes elsewhere if the seller is unable to confirm the order in time. Most urgent orders are confirmed quickly, but if your situation cannot allow for uncertainty getting boxes from a traditional box seller may be your best bet.
Some sellers offer delivery or shipping. Check the Distance column of the search results for the following icons:
- Seller can Deliver to you
- Seller can Ship to you using a trackable third-party carrier such as UPS
If none of the sellers in your area offer shipping or delivery, then your order will need to be picked up.
No, this would be far too much work for sellers. However, you are protected from surprises. Sellers are not paid until after your successful pickup. Simply report issues like not as described, missed appointment, insufficient quantity, etc. to us within 1 day of your appointment.
Even if boxes are as described, you can elect to not complete the pickup at the cost of a modest cancellation fee. The small risk of paying this fee should be well worth the savings you typically get. Most boxes exceed our minimum quality standards.
We designed BoxCycle to eliminate the need for buyer-seller communication. Availability, pickup hours and appointments, box condition and quality, payment options, and as detailed information about specific boxes as the seller wants to provide are all available. You simply shop as you would at any online store and we take care of all the details.
Reduced time commitment makes it practical for more sellers to list their boxes. This in turn makes finding boxes easier and more convenient for buyers and allows for lower prices and greater environmental impact.
If you do have a question or a special situation, please contact us and we'll be happy to help you. We'll contact the seller for you if necessary.
Seller's exact address is provided after you place a pickup order and the seller confirms it.
Before ordering, you are provided with all the information necessary to determine if a particular seller's location will work for you:
NOTE: Until you are given the exact address, locations are accurate to about a block.
Boxes must match the specified details and meet our size and quality guidelines. If you find seller's boxes to not be as described, report the issue to us. We'll help you locate an alternate seller or cancel the order. We'll also issue a $5 store credit for your inconvenience. Finally, we'll contact the seller to help them understand the requirements and adjust their listing so the problem does not occur in the future.
If some of the boxes will work for you, we allow adjustments to pickups and can issue discounts for mis-described boxes with seller's agreement.
If we are unable to confirm the order with the seller within your specified time you can cancel the order with no penalties. Alternately, you can continue waiting for seller's confirmation. Once seller confirms availability we'll work with you to find another suitable appointment time or will cancel the order if this is not possible.
To maintain listing quality we remove listings of sellers who do not reply within a reasonable period of time.
We take a number of steps to maintain high quality of listings on BoxCycle including promptly removing inaccurate listings, managing seller inventory, and tracking seller performance. Although out of stock situations are much less likely with BoxCycle than with many other sources of used boxes, they are still possible. We manage such situations quickly to minimize your inconvenience.
If the seller no longer has boxes they will notify us during order confirmation, often within a few hours of your order. You will then be able to cancel the order or complete it with another seller. We will remove seller's listing to prevent other buyers from having the same problem.
You can help minimize out of stock situations by ordering your boxes with more advance notice. Many sellers receive boxes continuously and can fill orders with a bit of time even if they don't have sufficient stock at the moment of your order. Allowing more time will also help us locate alternate sellers for you.
The seller is required to be available at the confirmed appointment time and have enough boxes on hand. If the seller is not available or has insufficient box quantity please contact us and we will help you locate an alternate seller. We will also issue a $5 store credit and track the complaint against the seller.
Please keep in mind that the seller has to have enough boxes of required quality in the ordered sizes. They are not required to have boxes that meet higher quality requirements or have specific sizes instead of equivalents.
We have a small minimum order of $2. Individual sellers are allowed to select a higher minimum order size.
Not yet, but we plan on expanding to other countries. Tell us about your interest and we'll notify you when we are available in your country.
Please contact us.
We are constantly striving to make BoxCycle simpler and more efficient to allow more boxes to get reused. Your ideas help us add and prioritize improvements - please post them in our GetSatisfaction User Community.
The names and logos for BoxCycle are trademarks of intelliHoldings.
